Europcar Learnership Programme 2026: Call Centre Agent Opportunity in Bruma, Johannesburg

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Motus Corporation is inviting unemployed young South Africans to apply for the Europcar Learnership Programme: Car Rental – Call Centre Agent based in Bruma, Johannesburg.

This opportunity offers successful candidates practical workplace experience in the car rental industry while working towards a nationally recognised Contact Centre and Business Process Outsourcing Support qualification at NQF Level 3.

The six-month learnership is designed to equip young people with essential customer service, communication, sales and call centre administration skills. Learners will receive classroom training and practical workplace exposure to call centre operations, including vehicle reservations, customer enquiries, rental administration and sales support.

Unemployed youth with Grade 12 qualifications who are interested in building a career in customer service, sales and the automotive industry are encouraged to apply.

Europcar Learnership Programme 2026 Details

Purpose of the Europcar Learnership

The main purpose of this learnership is to provide unemployed young people with practical workplace experience and an opportunity to obtain a nationally recognised NQF Level 3 qualification in Contact Centre and Business Process Outsourcing Support.

Successful learners will receive training and practical exposure to the daily operations of a car rental call centre.

The programme will help learners develop skills in:

• Customer service and customer relationship management.

• Call centre operations.

• Vehicle rental reservations and administration.

• Sales and product support.

• Handling customer complaints and enquiries.

• Business communication.

• Contact centre systems and administration.

This experience can help learners prepare for future employment opportunities in call centres, customer service departments, sales and the broader automotive industry.

Learnership Responsibilities

Successful applicants will be expected to participate in classroom training and workplace learning activities throughout the six-month programme.

1. Learnership and Training Responsibilities

Learners will be required to:

• Fulfil all learnership qualification requirements within the prescribed timeframes and standards.

• Attend all classroom training sessions.

• Participate in workplace learning activities.

• Complete assessments and assignments.

• Compile and submit portfolios of evidence.

• Complete practical workplace requirements.

2. Call Centre Duties

Learners will gain practical experience in handling customer calls and supporting Europcar's car rental services.

Responsibilities will include:

• Answering incoming customer calls professionally and efficiently.

• Processing vehicle rental reservations, amendments, extensions and cancellations.

• Responding to customer enquiries about vehicle availability, pricing, products and promotions.

• Providing information about company services and policies.

• Handling customer complaints and escalating complex issues when necessary.

• Following up on outstanding customer requests and enquiries.

• Maintaining accurate customer records.

• Updating customer information on company systems.

• Meeting call quality, productivity and customer service standards.

• Building positive relationships with customers through professional communication.

Minimum Requirements

To qualify for the Europcar Call Centre Agent Learnership, applicants should meet the following minimum requirements:

• Must be unemployed.

• Must be available to participate in the full-time learnership for its entire duration.

• Must be between 19 and 25 years old. Some flexibility may apply depending on circumstances.

• Must have a Grade 12 (Matric) certificate or equivalent qualification.

• Must be proficient in English.

• Knowledge of additional South African languages will be an advantage.

• Must have basic computer literacy.

• Must be able to use Microsoft Office, email and internet applications.

• A valid driver's licence will be advantageous.

• Must be willing to undergo criminal and credit checks in accordance with company policy.

• Must be willing to work shifts, weekends, public holidays and overtime when required.

Required Skills and Competencies

Europcar is looking for candidates who demonstrate strong customer service abilities and a willingness to learn.

The following competencies are important:

• Excellent verbal and written communication skills.

• Ability to understand customer needs and conduct needs analysis.

• Good listening skills.

• Strong customer service skills.

• Selling and persuasion skills.

• Ability to build rapport with customers.

• Attention to detail and accuracy.

• Good time management.

• Patience and tolerance.

• Ability to follow rules, procedures and company policies.

• Adaptability and willingness to learn.

• Ability to respond positively to changes in the workplace.

Personal Attributes

Successful candidates should demonstrate the following personal qualities:

• Customer-focused attitude.

• Target-driven and results-oriented.

• Consistent in applying skills and knowledge.

• Patient and understanding.

• Ability to work as part of a team.

• Observant and detail-oriented.

• Resilient and able to work under pressure.

• Positive attitude.

• Honesty and integrity.

• Self-motivated.

• Self-confident.

Who Should Apply?

This opportunity is suitable for unemployed young people who have completed Matric and are interested in gaining workplace experience in customer service and call centre operations.

It is particularly relevant to candidates who want to develop careers in:

• Call centre operations.

• Customer service.

• Car rental administration.

• Sales and marketing.

• Contact centre management.

• Business Process Outsourcing (BPO).

Candidates should be comfortable communicating with customers over the telephone and working in a target-driven environment.

How to Apply for the Europcar Learnership Programme 2026

Interested candidates should submit their applications online through the recruitment platform advertising the vacancy.

Applicants should prepare an updated CV highlighting their educational qualifications, computer literacy, communication abilities and any previous customer service experience.

Important Application Tips

Before submitting your application, make sure that:

1. Your CV contains your correct contact details.

2. You clearly indicate that you have completed Grade 12.

3. You highlight your computer literacy.

4. You demonstrate your communication and customer service skills.

5. You indicate your availability for the six-month programme.

6. You provide accurate information because applicants may undergo criminal and credit checks.

Closing Date

The closing date for the Europcar Learnership: Car Rental – Call Centre Agent is 12 November 2026.

Interested applicants are encouraged to submit their applications before the closing date. Late applications may not be considered.

CLICK HERE TO APPLY NOW

The Europcar Call Centre Agent Learnership is an excellent opportunity for unemployed young South Africans who want to gain practical workplace experience and obtain an NQF Level 3 qualification in Contact Centre and Business Process Outsourcing Support.

Through this six-month programme, learners will develop valuable customer service, sales, communication and administration skills while gaining exposure to the automotive and car rental industry.

If you meet the requirements and are interested in starting a career in call centre operations, consider applying before the deadline.

For more learnerships, internships, bursaries, apprenticeships and entry-level job opportunities in South Africa, visit www.skillsdaily.co.za.