Call Centre Assistant – Job Opportunity
MSA Solutions
📍 Houghton Estate
💼 Full-Time Position
💰 Salary: R8 000 – R10 000 per month
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About the Company
MSA Solutions is a South African outsourcing company that provides skilled staffing solutions to clients across various industries in the United States. The company is known for its fast-paced environment and commitment to delivering efficient customer support services.
Position Overview
The company is looking for experienced and motivated Call Centre Assistants to support USA-based clients by delivering professional customer service and handling daily client interactions effectively.
Please note that this is an office-based role located in Houghton Estate, Johannesburg, operating according to USA EST working hours (approximately 3 PM – 12 AM, depending on daylight savings).
Key Responsibilities
- Handle incoming customer calls professionally
- Make outbound calls to clients when required
- Assist customers with queries and service-related concerns
- Build and maintain strong client relationships
- Manage and update CRM systems effectively
- Provide accurate and detailed reporting when necessary
Minimum Requirements
- Strong computer literacy skills
- Excellent written and verbal English communication
- Previous experience in a similar customer service or call centre role
- Ability to prepare clear and detailed reports
- Strong multitasking abilities
- Excellent attention to detail
Experience Required
- Minimum 1 year experience in a Call Centre environment
- Minimum 1 year Customer Service experience
📍 Work Location: In-person – Houghton Estate, Johannesburg
💼 Employment Type: Full-time
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