Tracker Call Centre/Control Centre Learnership Programme 2026 – Apply Before 11 November

Tracker Connect is inviting applications from unemployed South African youth for its Call Centre/Control Centre Learnership Programme. This is an excellent opportunity for young people who want to gain practical workplace experience, develop customer service skills and obtain a recognised qualification.

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The 12-month learnership will provide successful applicants with an opportunity to work within Tracker's Customer Experience and 24-Hour Critical Services Control Centres. Participants will receive structured training and practical workplace exposure in customer engagement, communication, sales support, problem-solving and business systems.

The programme is aimed at young South Africans between the ages of 18 and 35 who have completed Matric, are currently unemployed and have no previous formal work experience.

Interested applicants who meet the requirements are encouraged to submit their applications online before the closing date.

Tracker Call Centre/Control Centre Learnership Programme 2026: Overview

About the Tracker Call Centre/Control Centre Learnership

Tracker Connect is offering an exciting development opportunity for unemployed young people who are passionate about customer service and professional growth.

Successful candidates will be placed within the company's Customer Experience and 24-Hour Critical Services Control Centres, where they will gain valuable workplace exposure and practical experience.

The learnership combines structured unit standard-based learning with practical workplace training. The full qualification consists of 132 credits.

Through this programme, participants will develop the knowledge and competencies required to work in customer service, call centre operations and control centre environments.

The experience gained during the programme is intended to improve participants' future employability and career development opportunities.

Key Responsibilities and Learning Areas

Successful learners will develop the following skills and competencies:

• Providing effective first-contact customer service and resolving customer queries.

• Capturing and updating customer information accurately.

• Delivering excellent customer service.

• Handling customer enquiries and electronic communication.

• Developing knowledge of Tracker products, services and systems.

• Upselling and cross-selling relevant products and services.

• Understanding invoices, adjustments, advance payments, credit notes and payment allocations.

• Supporting data integrity initiatives.

• Learning about contracting and scheduling.

• Developing problem-solving and customer relationship management skills.

These competencies will help learners understand how customer experience and critical services control centres operate in a professional business environment.

Minimum Requirements

To qualify for the Tracker Call Centre/Control Centre Learnership, applicants must meet the following minimum requirements:

1. Must be a South African citizen with a valid South African ID.

2. Must be between 18 and 35 years old.

3. Must have no criminal record.

4. Must currently be unemployed.

5. Must not be studying full-time.

6. Must have no previous formal work experience.

7. Must have basic computer literacy.

8. Must have completed Grade 12 (Matric).

9. Must have achieved a minimum Level 4 in English.

10. Must have passed Mathematics or Mathematical Literacy.

Applicants should ensure that they meet all the educational and other eligibility requirements before submitting their applications.

Skills and Competencies Required

Tracker is looking for candidates who are passionate about customer service and willing to develop professionally.

Successful applicants should demonstrate the following competencies:

• Excellent communication and interpersonal skills.

• A professional and positive attitude.

• Strong customer service orientation.

• Attention to detail.

• Willingness and ability to learn.

• Adaptability and resilience.

• Problem-solving abilities.

• Teamwork and collaboration.

• Ability to work in a multi-skilled environment.

• Ability to work effectively in a fast-paced environment.

Applicants who enjoy interacting with people and helping customers resolve problems may find this learnership particularly suitable.

Learnership Duration and Stipend

The Tracker Call Centre/Control Centre Learnership will run for 12 months.

During this period, learners will receive structured theoretical training combined with practical workplace experience.

Tracker confirms that a minimal stipend will be offered to compensate learners for basic expenses during the programme.

Important: The exact monthly stipend amount has not been specified in the advertisement. No additional benefits are applicable for the duration of the programme.

Employment Equity

The position is identified as an employment equity opportunity. Preference will be given to applicants from designated groups in line with Tracker's employment equity policies.

How to Apply for the Tracker Learnership Programme

Interested and qualifying candidates must submit their applications through the official Tracker Careers recruitment portal.

Follow these steps to apply:

1. Visit the official Tracker Careers website.

2. Open the Call Centre/Control Centre Learnership vacancy.

3. Read the full job advertisement and confirm that you meet the minimum requirements.

4. Register or log in to the Tracker recruitment portal.

5. Complete the online application form.

6. Provide your personal, educational and other requested information.

7. Upload the required supporting documents.

8. Review your application and submit it online.

Apply online here:

https://careers.tracker.co.za/applicant/index.php?controller=Listings&method=view&listingid=5f4fa2c9-fdd7-4f01-a9e8-2c7f4b793bf7

Listing Reference: track_001769

Closing Date

The closing date for the Tracker Call Centre/Control Centre Learnership Programme is:

11 November 2026

Applicants are encouraged to submit their applications before the deadline to avoid missing this opportunity.

Important Information for Applicants

• Only applicants who meet the minimum requirements should apply.

• Applicants must be unemployed and must not have previous formal work experience.

• Applicants must not be studying full-time.

• The learnership is a 12-month fixed-term programme.

• A minimal stipend will be provided during the learnership.

• If you are not contacted within four weeks, you should consider your application unsuccessful.

The Tracker Call Centre/Control Centre Learnership Programme offers unemployed South African youth an opportunity to gain valuable workplace experience while working towards a full qualification worth 132 credits.

Young people who have Matric, meet the age requirements and are interested in customer service, call centre operations and business communication are encouraged to apply.

Do not miss this opportunity to develop your skills, gain practical experience and improve your chances of entering the job market.

Apply online before 11 November 2026 through the official Tracker Careers portal.

CLICK HERE TO APPLY NOW