Civic Services Clerk (18 Posts) - Department of Home Affairs

Civic Services Clerk (18 Posts)

Salary: R280,278 – R330,162 per annum (Salary Level 6)

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Available Locations

Eastern Cape

• Lusikisiki Large Office (1 Post) – Ref: HRMC 30/26/8a
• Mqanduli Medium Office (1 Post) – Ref: HRMC 30/26/8b

Free State

• Bloemfontein Large Office (1 Post) – Ref: HRMC 30/26/8c
• Phuthaditjhaba Large Office (2 Posts) – Ref: HRMC 30/26/8d

Limpopo

• Praktiseer PSP Office (1 Post) – Ref: HRMC 30/26/8e
• Mokopane Large Office (1 Post) – Ref: HRMC 30/26/8f
• Bela-Bela Medium Office (1 Post) – Ref: HRMC 30/26/8g

Mpumalanga

• Kabokweni PSP Office (1 Post) – Ref: HRMC 30/26/8h
• Mbibane PSP Office (1 Post) – Ref: HRMC 30/26/8i

Northern Cape

• Kimberley Large Office (1 Post) – Ref: HRMC 30/26/8j

Western Cape

• Malmesbury Medium Office (1 Post) – Ref: HRMC 30/26/8k
• Paarl Large Office (1 Post) – Ref: HRMC 30/26/8l
• Worcester Medium Office (1 Post) – Ref: HRMC 30/26/8m
• Wynberg Medium Office (4 Posts) – Ref: HRMC 30/26/8n

Minimum Requirements

Applicants must possess an NQF Level 6 qualification recognized by SAQA in one of the following fields:

• Public Management
• Public Administration
• Business Management
• Operations Management
• Management and Administration
• Law
• Social Sciences

Additional requirements include:

• Knowledge of the Public Service Regulatory Framework
• Understanding of Civic Services legislation and regulations
• Familiarity with Batho Pele Principles
• Knowledge of fraud prevention practices
• Understanding of the Constitution and departmental policies
• Willingness to travel and work extended hours when required

Required Skills and Competencies

• Strong interpersonal and customer service skills
• Client-focused approach
• Computer literacy
• Good verbal and written communication skills
• Professional telephone etiquette
• Analytical thinking and problem-solving abilities
• Professionalism and integrity
• Compassion and attention to detail
• Honesty and patriotism

Key Responsibilities

The successful candidates will be responsible for delivering quality civic services and assisting members of the public by:

• Attending to enquiries and conducting online verifications
• Welcoming and guiding clients through service processes
• Verifying applicant information, including fingerprints and marital status
• Issuing service tickets and directing clients to relevant service points
• Maintaining high customer service standards at all times
• Ensuring customer waiting areas remain clean, accessible, and well-maintained
• Monitoring civic service records and case files
• Assisting with immigration-related verification processes
• Operating live-capture systems and photo booths
• Capturing, verifying, and validating client information on departmental systems
• Administering fingerprints and scanning supporting documents
• Processing Smart ID Card applications and collections
• Handling applications for births, marriages, deaths, citizenship, and identity documents
• Processing late registrations, amendments, and corrections of personal information
• Implementing departmental policies and procedures
• Managing and safeguarding office resources

Enquiries

Eastern Cape: Mr L Jama – (043) 604 6417
Free State: Ms V Molefe – (051) 430 0378
KwaZulu-Natal: Ms N Ngema – (033) 845 5003
Limpopo: Mr J Kgole – (015) 287 2802
Mpumalanga: Ms N Dlangisa – (013) 752 2504
Western Cape: Mr M Pienaar – (021) 488 1409 / (012) 488 1412

Application Process

Applications must be submitted online through the Department of Home Affairs e-Recruitment Portal:

Apply online: https://erecruitment.dha.gov.za

Alternatively, applications may be delivered to the relevant provincial Department of Home Affairs office in:

• King William's Town (Eastern Cape)
• Bloemfontein (Free State)
• Polokwane (Limpopo)
• Nelspruit (Mpumalanga)
• Kimberley (Northern Cape)

This is an excellent opportunity for qualified graduates seeking to build a career in public service and civic administration within the Department of Home Affairs.