Client Service Officer: Employer Services (X7 Posts)

Client Service Officer: Employer Services (X7 Posts)

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Re-advertisement – Previous applicants are encouraged to reapply

Salary: R269 499 per annum

Centres:

(All positions based at Kariega Labour Centre, stationed at the following satellite offices)

• Joubertina Satellite Office – Ref No: HR/4/4/9/16 (1 Post)
• Louterwater Satellite Office – Ref No: HR/4/4/9/17 (1 Post)
• Misgund Satellite Office – Ref No: HR/4/4/9/18 (1 Post)
• Hankey Satellite Office – Ref No: HR/4/4/9/19 (1 Post)
• Patensie Satellite Office – Ref No: HR/4/4/9/20 (1 Post)
• Jeffreys Bay Satellite Office – Ref No: HR/4/4/9/21 (1 Post)
• Humansdorp Satellite Office – Ref No: HR/4/4/9/22 (1 Post)

Minimum Requirements:

• Grade 12 / Senior Certificate
• No prior experience required

Knowledge Required:

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Department of Labour and UIF policies and procedures
• Treasury Regulations
• UIF Vision, Mission, and Values
• Batho Pele Principles
• Departmental policies, procedures, and guidelines

Skills Required:

• Strong interpersonal and communication (verbal and written) skills
• Good telephone etiquette
• Interviewing and listening skills
• Computer literacy
• Ability to interpret legislation (UI Act and Contributions Act)
• Conflict management and problem-solving
• Time management and organizational skills
• Customer service and relations
• Analytical skills and ability to learn operational systems

Key Responsibilities:

• Provide client screening services
• Process UIF benefit applications
• Register continuation of payment forms
• Perform general administrative duties

Enquiries:

Ms W Koba
Tel: 041 995 7047

Applications:

Submit applications to:
Deputy Director: Labour Centre Operations
15A Chase Street, Kariega, 6230

Email: Jobs-ECUHG@labour.gov.za

Closing Date: 14 April 2026 at 16:00 (walk-in applications) and 23:59 (online applications)

Important Notes:

All online applications must be submitted as a single PDF document containing only the completed Z83 form and a CV. Submissions in ZIP or JPEG format will not be accepted. Applicants must clearly indicate the correct job title and reference number in the subject line of the email and use the correct email address specified for the post. Failure to comply will result in disqualification.

Applications must be submitted using the new Z83 form, which is available from any Public Service Department or online at www.gov.za/documents. Applications submitted using the old Z83 form will not be considered. Each advertised post requires a separate, fully completed, initialled, and signed Z83 form. Incomplete or unsigned forms will lead to disqualification.

Sections A, B, C, and D of the Z83 form must be completed in full. For Sections E, F, and G, applicants may indicate “refer to CV” due to limited space; however, the question in Section F regarding conditions that prevent re-appointment must be answered, and the declaration must be signed.

Only a detailed, updated CV and a completed, signed Z83 form are required at application stage. Certified copies of qualifications and supporting documents will only be requested from shortlisted candidates before the interview.

Applicants with foreign qualifications must provide a South African Qualifications Authority evaluation report if shortlisted.

Applications submitted via fax will not be accepted. Late applications or those that do not meet the specified requirements will not be considered. Failure to submit all required documents will result in disqualification.

Only shortlisted candidates will be contacted. If you do not receive feedback within eight (8) weeks after the closing date, please consider your application unsuccessful.

Shortlisted candidates, including SMS applicants, will undergo two pre-entry assessments: a practical exercise to assess technical and generic competencies, and an integrity (ethical conduct) assessment.

Successful candidates will be subject to personnel suitability checks, including criminal record, citizenship, credit record, qualification verification, and employment verification.

By applying, you consent to the collection, processing, and storage of your personal information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for recruitment purposes and will not be shared without your consent unless required by law.

The Department reserves the right not to fill the advertised post(s). The successful candidate will be required to sign a performance agreement.

The Department is an equal opportunity, affirmative action employer. Employment decisions will be guided by the Employment Equity Plan to promote representivity in terms of race, gender, and disability.