Client Service Officer: UIF (128 Posts)

Client Service Officer: UIF (128 Posts)

Salary: R269 499 per annum

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Locations and Reference Numbers

• Richards Bay Labour Centre – Ref: HR4/4/3/01 (2 Posts)

• Eshowe Satellite Office – Ref: HR4/4/3/02 (12 Posts)

• Empangeni Satellite Office – Ref: HR4/4/3/03 (12 Posts)

• Ixopo Labour Centre – Ref: HR4/4/3/04 (12 Posts)

• Bergville Satellite Office – Ref: HR4/4/3/05 (12 Posts)

• Umzinto / Park Rynie Satellite Office – Ref: HR4/4/3/06 (12 Posts)

• Pinetown Labour Centre – Ref: HR4/4/3/07 (10 Posts)

• Hammarsdale Satellite Office – Ref: HR4/4/3/08 (12 Posts)

• Vryheid Labour Centre – Ref: HR4/4/3/09 (2 Posts)

• Pongola Satellite Office – Ref: HR4/4/3/10 (10 Posts)

• Emadlangeni Satellite Office – Ref: HR4/4/3/11 (12 Posts)

• Stanger Labour Centre – Ref: HR4/4/3/12 (2 Posts)

• Umzimkhulu Satellite Office – Ref: HR4/4/3/13 (12 Posts)

• Bridge City Satellite Office – Ref: HR4/4/3/14 (4 Posts)

• Ladysmith Labour Centre – Ref: HR4/4/3/15 (1 Post)

Minimum Requirements

• Grade 12 (Matric) certificate

• No prior work experience required

Knowledge Requirements

Applicants should have knowledge of the following:

• Unemployment Insurance Act and Regulations

• Unemployment Insurance Contributions Act

• Public Finance Management Act (PFMA)

• Protection of Personal Information Act (POPIA)

• Treasury Regulations

• Batho Pele Principles

• Department of Labour and UIF policies and procedures

• UIF vision, mission, and values

• Customer service principles

Skills and Competencies

• Interviewing and communication skills (verbal and written)

• Listening and interpretation skills

• Computer literacy

• Conflict management and time management

• Customer relations and interpersonal skills

• Analytical thinking

• Telephone etiquette

• Ability to work with operational systems through on-the-job training

Key Responsibilities

• Provide client screening services

• Process applications for UIF benefits

• Register payment continuation forms

• Perform general administrative duties

Enquiries

• Richards Bay / Empangeni / Eshowe: Mr I. Ximba – (035) 760 1614

• Richmond / Ixopo: Mr P. Mtolo – (033) 212 2768

• Ladysmith / Bergville: Ms L. Radebe – (036) 307 0898 / 7097

• Port Shepstone / Umzinto / Park Rynie: Mr S. Biyase – (039) 688 6900

• Pinetown / Hammarsdale: Mr B. Gwala – (031) 701 7740

• Vryheid / Pongola: Mr F. Dladla – (034) 598 8916

• Newcastle / Emadlangeni: Mr S. Pillay – (036) 638 1900

• Stanger: Ms S. Mkhize – (032) 551 7300

• Kokstad / Umzimkhulu: Mr S. Ngqoza – (039) 727 2140

• Durban / Bridge City: Mr SA Mchunu – (031) 336 1500

Application Details

Applications can be submitted by post, hand delivery, or email to the relevant Labour Centre listed for each location. Applicants should ensure they send their applications to the correct email address or office corresponding to the post they are applying for.

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