UI CLAIMS OFFICER (X141 POSTS)

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Salary: R269 499 per annum

CENTRES AND REFERENCE NUMBERS

Labour Centre: Beaufort West – Ref No: HR4/4/10/637 (X13 Posts)
Labour Centre: Cape Town – Ref No: HR4/4/10/638 (X12 Posts)
Satellite Office: Atlantis – Ref No: HR4/4/10/639 (X5 Posts)
Satellite Office: Athlone – Ref No: HR4/4/10/640 (X11 Posts)
Labour Centre: George – Ref No: HR4/4/10/641 (X10 Posts)
Labour Centre: Knysna – Ref No: HR4/4/10/642 (X12 Posts)
Satellite Office: Plettenberg Bay – Ref No: HR4/4/10/643 (X12 Posts)
Labour Centre: Mitchells Plain – Ref No: HR4/4/10/644 (X9 Posts)
Satellite Office: Nyanga – Ref No: HR4/4/10/645 (X12 Posts)
Labour Centre: Mossel Bay – Ref No: HR4/4/10/646 (X13 Posts)
Labour Centre: Oudtshoorn – Ref No: HR4/4/10/647 (X9 Posts)
Labour Centre: Vredenburg – Ref No: HR4/4/10/648 (X18 Posts)
Satellite Office: Vredendal – Ref No: HR4/4/10/649 (X10 Posts)

REQUIREMENTS

• Grade 12 / Senior Certificate

• 0–6 months’ relevant experience

Knowledge of:

• Unemployment Insurance Act

• Unemployment Insurance Contributions Act

• Public Service Act and Public Service Regulations

• Batho Pele Principles

• Departmental policies and procedures

• Customer care principles

Skills Required:

• Verbal and written communication

• Listening skills

• Computer literacy

• Customer relations

• Decision-making ability

KEY RESPONSIBILITIES

• Receive and assess all Unemployment Insurance (UI) claims using the relevant systems in accordance with Standard Operating Procedures (SOP).

• Register employers and verify employee declarations in line with applicable legislation.

• Process and execute approved claim payments within prescribed timeframes.

• Respond to enquiries relating to processed claims and related matters.

• Perform general administrative duties within the section.

ENQUIRIES

Beaufort West – Ms V Theron: (023) 285 0981
George – Mr M Charles: (044) 801 1223
Knysna / Plettenberg Bay – Ms C Windwaai: (044) 302 6800
Mitchells Plain / Nyanga – Mr F Creighton: (021) 065 4990
Mossel Bay – Mr C Minnies: (044) 285 0260
Oudtshoorn – Ms A Van Wyk: (044) 285 1340
Vredenburg / Vredendal – Ms J Le Fleur: (022) 065 0815

APPLICATIONS

Applications must be submitted to:
Chief Director: Provincial Operations
PO Box 872, Cape Town, 8000

Or hand delivered to:
Department of Employment and Labour
No. 9 Long Street, Corner Riebeeck and Long Street, Cape Town

Online Applications (Use Relevant Email Address)

Beaufort West: WCJobs-BEA@LABOUR.gov.za
Cape Town: WCJobs-CTN@LABOUR.gov.za
Atlantis: WCJobs-ATL@LABOUR.gov.za
Athlone: WCJobs-ATH@LABOUR.gov.za
George: WCJobs-GRG@LABOUR.gov.za
Knysna: WCJobs-KNS@LABOUR.gov.za
Plettenberg Bay: WCJobs-PLE@LABOUR.gov.za
Mitchells Plain: WCJobs-MP@LABOUR.gov.za
Nyanga: WCJobs-NYG@LABOUR.gov.za
Mossel Bay: WCJobs-MBY@LABOUR.gov.za
Oudtshoorn: WCJobs-OUD@LABOUR.gov.za
Vredenburg / Vredendal: WCJobs-VRD@LABOUR.gov.za
Somerset West: WCJobs-SW@LABOUR.gov.za

For Attention:
Sub-Directorate: Human Resources Management
Western Cape

DEPARTMENT OF EMPLOYMENT AND LABOUR

The Department is committed to promoting equity (race, gender and disability) in line with its Employment Equity Plan. Preference will be given to candidates whose appointment, transfer or promotion will enhance representivity in accordance with the Department’s approved numerical targets.

CLOSING DATE

27 February 2026

• 16:00 for walk-in applications

• 23:59 for online submissions

IMPORTANT APPLICATION INFORMATION

For online applications:

• Submit only a completed and signed new Z83 form and an updated comprehensive CV.

• Both documents must be combined into one (1) PDF document.

• Clearly indicate the correct job title and reference number in the subject line of your email.

• Applications must be sent to the correct email address associated with the post.

Failure to comply with these instructions will result in disqualification.

The new Z83 form is obtainable from any Public Service Department or can be downloaded from:
www.gov.za/documents

Applications submitted using the old Z83 form will not be considered.

Each advertised post requires a separate, fully completed, initialled and signed Z83 form. Incomplete or unsigned forms will lead to disqualification.

All sections of the Z83 form (Sections A, B, C and D) must be fully completed. For Sections E, F and G, applicants may indicate “Refer to CV” due to limited space; however, the declaration in Part F (conditions preventing re-appointment) must be answered and signed.

Only shortlisted candidates will be requested to submit certified copies of qualifications and supporting documents prior to the interview, as communicated by Human Resources.

Applicants with foreign qualifications must provide a SAQA evaluation report (required only if shortlisted).

ADDITIONAL INFORMATION

• The Department does not accept faxed applications.

• Late or incomplete applications will not be considered.

• Correspondence will be limited to shortlisted candidates only.

• If you have not been contacted within eight (8) weeks after the closing date, please consider your application unsuccessful.

• All shortlisted candidates, including SMS applicants, will undergo two pre-entry assessments:

  • A practical assessment to evaluate technical and generic competencies.

  • An integrity (ethical conduct) assessment.

• Successful candidates will be subjected to personnel suitability checks, including criminal record, citizenship, credit, qualification and employment verification.

• By applying, you consent to the collection and processing of your personal information in accordance with the Protection of Personal Information Act (POPIA). Information will be used solely for recruitment purposes and will not be shared without consent unless required by law.

• The successful candidate will be required to sign a performance agreement.

• The Department reserves the right not to fill the advertised post(s).

The Department of Employment and Labour is an equal opportunity and affirmative action employer. Employment decisions will be guided by the Department’s Employment Equity Plan to promote representivity and equity.

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