Administrative Assistant (Commercial Insurance)

Administrative Assistant (Commercial Insurance)

Location: Remote (South Africa)
Salary: R65 – R100 per hour
Job Type: Full-Time (Part-Time Initially)

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About the Company

AbroadWorks is a rapidly expanding international company with operations across the United States, India, and the Philippines. The company specializes in global staffing solutions and innovative technology platforms that help businesses recruit, onboard, and manage international talent efficiently.

Position Overview

AbroadWorks is seeking a detail-oriented and experienced Administrative Assistant with a background in commercial insurance. The successful candidate will support policy administration, client communication, claims coordination, and insurance account management for commercial insurance clients. This fully remote position is ideal for professionals with experience in commercial lines servicing and customer support.

Key Requirements

• Previous experience in commercial insurance, customer service, or a related insurance support role
• Experience processing policy endorsements, renewals, cancellations, policy amendments, and Certificates of Insurance (COIs)
• Knowledge of commercial insurance products and servicing procedures
• Experience with agency management systems such as Applied Epic, HawkSoft, or similar platforms
• Strong written and verbal English communication skills
• Excellent organizational and administrative abilities
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office applications
• Ability to work independently in a remote setting
• Reliable internet connection and suitable home-office setup

Preferred Qualifications

• Experience supporting U.S.-based insurance agencies or brokerages
• Knowledge of policy renewals, claims support, and account management
• Ability to identify coverage gaps and client service opportunities
• Familiarity with insurance documentation, evidence of insurance, and auto ID cards
• Strong customer service and telephone support experience

Main Responsibilities

• Process policy endorsements, renewals, cancellations, and updates accurately
• Issue Certificates of Insurance (COIs), auto ID cards, and related insurance documents
• Maintain accurate client and policy records within agency management systems
• Respond to client queries regarding coverage, billing, claims, and policy matters
• Assist clients with reporting claims and tracking claim progress
• Coordinate with insurance carriers, clients, and internal teams regarding policy and claims updates
• Ensure all servicing activities and communications are properly documented
• Support account management and day-to-day operational processes
• Review client accounts and identify opportunities to improve coverage and client retention
• Assist with policy reviews and ongoing customer service activities

Candidate Attributes

• Excellent English communication skills
• Strong problem-solving and critical-thinking abilities
• Highly detail-oriented and organized
• Adaptable to changing technologies and processes
• Ability to work independently and collaboratively
• Strong work ethic and willingness to learn
• Comfortable using time-tracking software
• Willing to undergo background verification during the hiring process
• Must have access to a personal computer and stable internet connection

Benefits

• Five paid vacation days per year, increasing annually with service
• Guaranteed annual salary increase of 5%
• Additional performance-based raises and bonuses may be available
• Paid 15-minute break for every four hours worked
• Opportunities for professional growth within a supportive international team

AbroadWorks is committed to building a motivated, engaged, and growth-focused workforce and welcomes candidates who are eager to develop their careers in a dynamic remote environment.

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