Administrative & Operations Assistant

Channel Collective
Location: Sandton, Gauteng
Job Type: Permanent, Full-time
Salary: R15,000 – R20,000 per month
Work Arrangement: Office-based

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About the Position

Channel Collective is seeking a highly organised, professional and motivated Administrative & Operations Assistant to join its team in the luxury retail sector.

This permanent, full-time opportunity is ideal for a career-focused individual who enjoys working in a fast-paced, professional environment and has a strong passion for administration, customer service and operational support.

The successful candidate will provide administrative assistance to the Operations and Management teams while helping ensure the smooth running of daily client-service, inventory, logistics and office functions.

Key Responsibilities

The successful candidate will be responsible for:

• Providing comprehensive administrative support to the Operations and Management teams.

• Handling client communications professionally via telephone, email, social media, e-commerce platforms and face-to-face interactions.

• Delivering a high standard of customer service consistent with a luxury retail environment.

• Assisting with stock control, inventory management, stock reconciliations and order processing.

• Coordinating logistics, supplier communications, deliveries and courier collections.

• Maintaining accurate records, databases, filing systems and operational documentation.

• Assisting with reports, scheduling and general office administration.

• Working closely with colleagues and departmental managers to improve operational efficiency.

• Supporting the smooth day-to-day functioning of the business.

Minimum Requirements

Applicants should have:

• Previous experience in an administrative or operations support position.

• Strong organisational and administrative abilities.

• Excellent attention to detail.

• Strong written and verbal communication skills.

• Excellent interpersonal and customer-service skills.

• The ability to multitask, prioritise responsibilities and work effectively under pressure.

• Experience in stock control, inventory management and logistics.

• Computer literacy and proficiency in Microsoft Word, Excel and Outlook.

• The ability to quickly learn and adapt to new software systems.

• Experience communicating through e-commerce platforms and social media.

• The ability to work independently as well as part of a team.

• Professional conduct, integrity, discretion and a positive attitude.

Advantageous Skills

The following would be beneficial:

• Previous experience in luxury retail or a premium customer-service environment.

• Experience using ERP, inventory-management or Point-of-Sale systems.

• Reliable personal transport.

Working Hours

• Monday to Friday: 08:00 – 16:30

• Saturday: 09:00 – 13:00

Salary

The position offers a salary of approximately R15,000 – R20,000 per month, with the final package negotiable based on the successful candidate's qualifications, skills and relevant experience.

Career Growth

This position offers an opportunity for long-term career development and progression within an established and growing luxury retail business.

The successful candidate will play an important role as a representative of the brand and will be expected to demonstrate professionalism, discretion, attention to detail and a commitment to delivering an excellent customer experience.

Who Should Apply?

This opportunity may suit an experienced administrator or operations support professional who is:

• Highly organised and detail-oriented

• Customer-focused and professional

• Comfortable working in a fast-paced environment

• Confident communicating with clients and suppliers

• Interested in luxury retail and customer experience

• Able to manage multiple responsibilities efficiently

• Motivated to build a long-term career

Location requirement: Applicants must be able to reliably commute to Sandton, Gauteng, or be willing to relocate before starting.

Work location: In person.

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