Afrizan YES Programme Graduate Opportunity in Soutrivier: Gain Customer Service Experience

Afrizan People Intelligence (Pty) Ltd is inviting unemployed graduates to apply for a YES Programme Graduate Opportunity in Soutrivier, Western Cape. Successful applicants will gain workplace experience as Customer Service Consultants within a business process outsourcing (BPO) environment.

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The opportunity is suited to graduates who enjoy helping people, communicate well and want to develop practical workplace skills. Previous customer service or call centre experience is advantageous, but it is not essential.

Programme Overview

What Will Successful Applicants Do?

Participants will support customers while developing the communication, problem-solving and computer skills needed in a customer service environment.

Responsibilities include:

• Assisting customers with queries and providing excellent service.
• Handling customer interactions professionally and efficiently.
• Resolving queries and escalating matters when necessary.
• Working towards customer service, quality and productivity targets.
• Attending training and coaching sessions to improve performance.

The role combines practical work with ongoing learning. Applicants should be willing to receive feedback, follow service procedures and remain professional when dealing with challenging queries.

Minimum Requirements

Applicants must meet the following requirements:

• Have Matric or Grade 12.
• Have completed a tertiary qualification.
• Be currently unemployed.
• Not be studying full-time.
• Not be participating in another learnership, internship or YES Programme.
• Have good communication and basic computer skills.
• Demonstrate a positive attitude and willingness to learn.
• Be reliable, professional and customer-focused.

A bachelor’s degree is preferred, according to the advert’s education section.

Important: Rotational Shifts and Transport

This position operates on rotational shifts from Monday to Sunday, between 07:00 and 23:00. Applicants must be comfortable working weekends and public holidays.

These hours describe the operating window within which shifts are scheduled. Candidates should be prepared for early starts and late finishes and must have reliable transport to accommodate their assigned shifts.

Before applying, consider whether your transport arrangements will allow you to travel consistently, particularly when public transport options are limited.

Is Experience Required?

Previous customer service or call centre experience may strengthen an application, but it is not compulsory. The advert places emphasis on attitude, commitment and a willingness to learn.

Graduates can use examples from academic projects, volunteering, part-time work or community activities to demonstrate teamwork, communication, reliability and problem-solving.

What Experience Could You Gain?

Working in a BPO environment can help graduates understand how customer service teams operate, including how they manage queries, follow escalation procedures and measure service quality.

The experience may help participants build skills relevant to future customer support, contact centre and administrative roles. However, the advert does not specify the programme’s duration or promise permanent employment after completion.

How to Apply

Interested candidates can apply through the Indeed vacancy:

Apply for the Afrizan YES Programme Graduate Opportunity

Update your CV to clearly show your completed qualification, communication skills and computer knowledge. Highlight any customer-facing experience and indicate your availability for rotational shifts if the application asks.

Shortlisted candidates will be required to complete assessments, interviews and relevant verification checks.

The advert does not provide a closing date or remuneration amount. Applicants should check these details during the recruitment process.