Gauteng Department of Health Teletracer Vacancies: 50 HAST Posts Available

The Gauteng Department of Health is inviting applications for 50 Teletracer positions within its HAST directorate. The vacancies are available across Ekurhuleni, Johannesburg, Tshwane, Sedibeng and West Rand.

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These roles support patient follow-up by helping healthcare facilities reconnect with people who have missed appointments or interrupted treatment. Applications close on 20 November 2026.

Vacancy Overview

What Does a Teletracer Do?

A Teletracer helps healthcare teams maintain contact with patients who have missed clinic appointments or stopped attending treatment services. The work involves contacting patients, checking their details, recording tracing outcomes and encouraging them to return to care.

For patients receiving HIV, TB or other chronic disease treatment, this follow-up supports continuity of care. The position requires sensitivity, patience and respect for confidentiality, alongside accurate administrative work.

Minimum Requirements

Applicants must have a Grade 12/Senior Certificate or an equivalent qualification.

The department also lists the following knowledge, skills and personal attributes:

• Basic knowledge of administrative processes.
• Computer literacy, including knowledge of Microsoft Office programmes.
• Numeracy skills and the ability to draw data.
• Good communication skills and professional telephone etiquette.
• Knowledge of HIV/TB programmes and patient confidentiality.
• Good problem-solving and interpersonal skills.
• The ability to work under pressure and manage time effectively.
• Initiative, responsiveness and a positive attitude.
• Knowledge of the Batho Pele principles.

Knowledge of HAST patient tracing will be an added advantage. The advert also indicates that the ability to speak local languages is often preferred.

Pay Attention to the Screening Questions

The application includes questions asking whether candidates have:

• A Grade 12/Senior Certificate or equivalent qualification.
• One year of experience in the public service.

Although the requirements section does not explicitly list one year of public service experience, it appears in the screening questions. Applicants should answer accurately and ensure their CV clearly records any relevant public service employment.

Key Duties and Responsibilities

Successful candidates will contact patients telephonically and, where applicable, through SMS using approved scripts. They will trace patients who have missed appointments or interrupted HIV, TB or other chronic disease treatment, and encourage them to return to healthcare facilities.

Responsibilities include:

• Verifying and updating patient demographic and contact information.
• Recording tracing activities and outcomes on Tier.Net or other approved health information systems.
• Maintaining patient confidentiality at all times.
• Referring patients with social or medical challenges to appropriate healthcare workers.
• Escalating complex cases to nurses, counsellors or case managers.
• Preparing daily, weekly and monthly tracing reports.
• Working with nurses, counsellors, data capturers and community health workers to improve patient retention.
• Registering and tracking official documents.
• Performing other duties delegated by the supervisor.

Accurate records are central to the role: healthcare teams need to know whether a patient was reached, what follow-up is required and which cases need additional support.

How to Apply

Applications must be submitted through the Gauteng E-Recruitment portal.

1. Find the Teletracer – HAST vacancy using reference number refs/057386.
2. Complete the online application and answer the screening questions accurately.
3. Attach a fully completed and signed new Z83 application form.
4. Attach a recently updated, comprehensive CV.
5. Submit your application before 20 November 2026.

Hand-delivered, faxed and emailed applications will not be accepted. Applications without the required new Z83 form and detailed CV will be disqualified.

The Z83 form is obtainable from any Public Service Department or through the DPSA website.

For assistance with the online application process, email healthjobqueries@gauteng.gov.za. This address is for application support; applications must still be submitted through the portal.

Supporting Documents and Selection Process

Shortlisted candidates will be contacted by Human Resources to submit certified copies of educational qualifications and other relevant documents. These copies must be no older than six months and submitted on or before the interview date, as instructed.

Applicants with foreign qualifications are responsible for obtaining a South African Qualifications Authority (SAQA) evaluation certificate.

Suitable candidates will undergo personnel suitability checks, which may include criminal record, citizenship, credit record, qualification and employment verification. A skills or knowledge test may also form part of the selection process. The recommended candidate may be required to undergo medical surveillance where applicable.

Women and people with disabilities are encouraged to apply. The department reserves the right not to fill the posts.

Tips for Preparing Your Application

Tailor your CV to show relevant experience in telephone communication, patient follow-up, administration, data capturing and confidential record management. If you have worked with Tier.Net, HIV/TB programmes or public service systems, explain your responsibilities clearly.

List the local languages you speak and describe any experience assisting people sensitively over the phone. Use accurate examples from your work history and ensure your employment dates support your screening answers.

Closing Date and Enquiries

Applications close on 20 November 2026.

For vacancy enquiries, contact Mr Johannes Mphoka on 060 572 7390.

Applications will not be acknowledged because of the anticipated volume. Only shortlisted candidates will receive correspondence. If you do not receive a response within three months, consider your application unsuccessful.