Branch Administrator - Ampath Labs

Branch Administrator

Employer: Ampath Laboratories (Arwyp Branch)
Location: Kempton Park, Gauteng
Salary: Market Related
Job Type: Permanent

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Ampath Laboratories is looking for a Branch Administrator to join its Arwyp Branch in Kempton Park. The successful candidate will play a key role in supporting the day-to-day administrative functions of the laboratory and Care Centre, ensuring efficient operations, accurate record-keeping, and excellent patient service.

Minimum Requirements:

• Grade 12 (Matric).
• 0–4 years of administrative experience.
• Experience in a medical, healthcare, or pathology environment will be an advantage.
• Good organisational and administrative skills.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Computer literacy and proficiency in Microsoft Office applications.
• Ability to handle confidential information with professionalism and discretion.

Key Responsibilities:

Administration

• Perform daily administrative duties accurately and within required timeframes.
• Capture and maintain patient and laboratory information.
• Prepare, organise, and file documentation and records.
• Handle routine correspondence and administrative queries.
• Ensure compliance with company procedures and quality standards.

Patient & Customer Service

• Welcome and assist patients professionally.
• Guide patients through registration and requisition processes.
• Capture patient information into the laboratory information system.
• Answer telephone calls and respond to general enquiries.
• Assist with billing, account enquiries, and benefit verification.
• Process cash and card payments and issue invoices where required.

Laboratory Support

• Receive and verify specimens according to laboratory procedures.
• Label, batch, and prepare specimens for processing.
• Ensure reports are delivered to healthcare professionals promptly.
• Support smooth laboratory workflow by maintaining accurate records and documentation.

Team Support

• Work closely with colleagues to ensure efficient branch operations.
• Report issues that may affect service delivery.
• Maintain confidentiality and professionalism at all times.
• Assist in creating a positive and customer-focused environment.

Skills and Competencies:

• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Good interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Problem-solving and decision-making abilities.
• Professional communication skills.
• Ability to work effectively in a fast-paced environment.

Working Hours:

• 45 hours per week
• 5-day work week

Employer: Ampath Laboratories (Arwyp Branch)
Location: Kempton Park, Gauteng
Job Type: Permanent
Salary: Market Related
Closing Date: 13 July 2026

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