Call Centre Operator – City Of Ekurhuleni

Call Centre Operator – Ref No: DEMS21164
City of Ekurhuleni
📍 Ekurhuleni
💼 Permanent Position
💰 Salary: R307 632 – R421 968 per annum (plus benefits)

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Job Overview

The City of Ekurhuleni is inviting applications for the position of Call Centre Operator within its emergency communication services division. The successful candidate will be responsible for managing emergency calls, dispatch communication systems, and maintaining accurate operational records in a fast-paced environment.

Minimum Requirements

• Grade 12 / NQF Level 4 qualification
• At least 1 year of experience in a similar environment

Key Responsibilities

• Answer and manage incoming emergency calls via switchboard and radio communication systems
• Operate computer-aided dispatch systems using voice, electronic, and data communication tools
• Apply standard emergency communication procedures effectively
• Record and maintain accurate electronic logs for emergency and non-emergency incidents, fleet movement, and personnel activity
• Monitor and operate surveillance, alarm, and other non-verbal communication systems professionally
• Assist with critical incident management tasks
• Perform administrative duties related to emergency communication services
• Ensure all tasks comply with governance, legislative requirements, policies, and standard operating procedures
• Support customer service excellence and workplace productivity initiatives
• Promote responsible use of financial and operational resources

Additional Information

Applicants may be required to provide proof of the NQF level of their qualifications.

If you do not receive feedback within six weeks after the closing date, please consider your application unsuccessful.

The City of Ekurhuleni is committed to the principles of employment equity and reserves the right to make or withhold appointments.

📞 Enquiries: 0860 54 3000

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