Data Capturer: Complaints and Mandatory Reporting

Reference Number: JI 51/2026
Directorate: Compliance Monitoring
Salary: R201,093 per annum (Level 04)
Location: Centurion

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Requirements

Applicants must have a Grade 12/Senior Certificate. A qualification or certificate in Office Administration, Information Management, Public Administration, Records Management, Computer Studies, Data Management, or a related field will be an added advantage.

Candidates should have at least 1–2 years of relevant experience in data capturing, administration, records management or information management.

Additional experience in the following areas will be advantageous:

• Case management systems
• Complaints management systems
• Statistical reporting
• Database administration
• Public sector administration
• Legal, correctional services or oversight environments

Applicants should have knowledge of:

• Records management principles
• Information management practices
• Data capturing procedures
• Microsoft Excel and Microsoft Word
• Electronic document management systems
• Protection of Personal Information Act (POPIA)
• Public Service administrative procedures

Required Skills and Competencies

The successful candidate should demonstrate:

• Computer literacy
• Strong data capturing skills
• Accuracy and attention to detail
• Effective record-keeping abilities
• Report-writing skills
• Good verbal and written communication
• Planning and organisational skills
• Ability to maintain confidentiality
• Client-service orientation
• Problem-solving skills
• Ability to work effectively under pressure
• Ability to work independently and within a team

Key Responsibilities

The successful candidate will provide data capturing, information management and records management support to the Complaints and Mandatory Reporting Units.

Key duties will include:

Data Capturing and Verification

• Capture complaints and mandatory reporting information on approved databases and systems.
• Update and maintain existing records.
• Process information accurately and within required deadlines.
• Verify captured information against original source documents.
• Identify missing or incomplete information.
• Detect and correct data errors.
• Check records for accuracy and consistency.
• Monitor data quality and ensure information remains reliable across different systems.

Records Management

• Maintain both electronic and physical records.
• File complaint and incident reports appropriately.
• Track the movement of documents and maintain relevant registers.
• Ensure confidential information is properly stored and protected.
• Monitor the completeness and availability of electronic records.

Reporting and Statistics

The employee will also assist with information and statistical reporting by:

• Preparing daily, weekly and monthly statistics.
• Compiling information for management reports.
• Assisting with trend analysis.
• Preparing information required by Senior Case Officers.
• Supporting the preparation of quarterly and annual reports.
• Generating reports from relevant databases.

Case and Investigation Support

The successful candidate will provide administrative and information support to Senior Case Officers by:

• Retrieving data and records when required.
• Preparing information needed for investigations.
• Monitoring outstanding records.
• Assisting with updates to case-status information.
• Providing general administrative support to the Complaints and Mandatory Reporting Units.

Database Administration

Responsibilities will also include:

• Maintaining complaint and mandatory reporting databases.
• Monitoring the completeness of electronic records.
• Generating database reports.
• Assisting users with information retrieval.
• Reporting system problems, data discrepancies and other defects.

Enquiries

Ms S Wesson
Telephone: (021) 421 1012

How to Apply

Applications can be submitted through the following online application form:

Online Application:
https://forms.gle/LZsSvYwYhZo9vG6D8

Alternatively, applications may be hand-delivered to:

Block C3, Eco Origins Office Park
Witch-hazel Street
Centurion
0046

For Attention: Human Resources

Job Summary

This Data Capturer: Complaints and Mandatory Reporting position offers an opportunity for an experienced administration or data-capturing professional to work within a Compliance Monitoring environment in Centurion. The role focuses on accurate data management, complaints and incident records, statistical reporting, database maintenance and administrative support.

Reference: JI 51/2026
Salary: R201,093 per annum
Salary Level: 04
Centre: Centurion
Directorate: Compliance Monitoring

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