Client Service Officer: Quality Assurance (X7 Posts)

Client Service Officer: Quality Assurance (X7 Posts)

💰 Salary: R280 278 per annum

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📍 Centres & Reference Numbers:

• Labour Centre: Kariega – stationed at Joubertina Satellite Office (Ref No: HR/4/4/9/17) – X1 Post
• Labour Centre: Kariega – stationed at Louterwater Satellite Office (Ref No: HR/4/4/9/18) – X1 Post
• Labour Centre: Kariega – stationed at Misgund Satellite Office (Ref No: HR/4/4/9/19) – X1 Post
• Labour Centre: Kariega – stationed at Hankey Satellite Office (Ref No: HR/4/4/9/20) – X1 Post
• Labour Centre: Kariega – stationed at Patensie Satellite Office (Ref No: HR/4/4/9/21) – X1 Post
• Labour Centre: Kariega – stationed at Jeffreys Bay Satellite Office (Ref No: HR/4/4/9/22) – X1 Post
• Labour Centre: Kariega – stationed at Humansdorp Satellite Office (Ref No: HR/4/4/9/23) – X1 Post

Minimum Requirements

• Grade 12 / Senior Certificate
• No previous experience required

Knowledge Requirements

Applicants should have knowledge of:

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Department of Labour and UIF policies and procedures
• Treasury Regulations
• UIF Vision, Mission, and Values
• Batho Pele Principles
• Departmental procedures and guidelines

Skills and Competencies

• Strong interpersonal and customer service skills
• Good telephone etiquette
• Interviewing and listening skills
• Computer literacy
• Effective verbal and written communication
• Ability to interpret UIF legislation and contribution regulations
• Conflict management and analytical skills
• Time management abilities
• Operational systems training knowledge

Key Responsibilities

• Provide screening services to clients
• Process UIF benefit applications
• Register payment continuation forms
• Perform administrative and support duties

📞 Enquiries:
Ms W Koba
Tel: (041) 995 7047

📩 Applications:
Submit applications to:

Deputy Director: Labour Centre Operations
PO Box 562, Uitenhage, 6230

📍 Hand Deliver:
15A Chase Street, Kariega, 6230

📧 Email: JobsECUHG@labour.gov.za

Employment Equity

White Males, White Females, Coloured Males, Coloured Females, Indian Males, and Indian Females are encouraged to apply.

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