Driver (Guest Transport Services)

Driver (Guest Transport Services)

Location: Sun City, North West
Job Type: Full-Time

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About the Role

Sun International is seeking a professional and customer-focused Driver to provide exceptional transport, luggage handling, and guest service throughout the guest experience. The successful candidate will play a key role in creating a memorable stay by ensuring safe transportation, efficient luggage assistance, and outstanding hospitality.

Key Responsibilities

Vehicle & Operational Readiness

• Conduct routine inspections of vehicles and report any maintenance requirements.
• Ensure vehicles, parking areas, and guest arrival zones are clean and presentable.
• Monitor fuel levels and vehicle readiness before guest transportation.
• Review daily arrivals, departures, and VIP guest requirements.
• Familiarize yourself with local routes, destinations, and attractions.
• Coordinate vehicle servicing and maintenance when required.
• Assist with the preparation and distribution of guest welcome amenities.
• Maintain knowledge of hotel facilities, services, promotions, and activities.

Guest Transportation Services

• Safely transport guests to and from various destinations.
• Assist guests with loading and unloading luggage.
• Greet guests warmly and provide professional customer service throughout the journey.
• Support guests with special needs where required.
• Plan travel routes and maintain transport logs and documentation.
• Collect and deliver items as requested by management.
• Report accidents, incidents, damages, or unsafe conditions immediately.

Luggage & Guest Assistance

• Assist guests with luggage collection, tagging, and delivery.
• Escort guests and luggage to reception or designated areas.
• Ensure a welcoming and positive guest experience at all times.
• Respond to guest enquiries and provide accurate information about the resort and surrounding area.
• Handle guest concerns, complaints, and requests professionally, escalating when necessary.
• Build positive relationships with guests by understanding and anticipating their needs.

Minimum Requirements

• Grade 12 (Matric)
• Valid Code 10 Driver’s Licence
• Valid Public Driver’s Permit (PDP)
• Clean driving record

Experience

• Previous experience in a customer service or hospitality environment will be advantageous.

Skills & Competencies

• Excellent customer service and interpersonal skills
• Strong communication skills in English (verbal and written)
• Good problem-solving abilities
• Attention to detail and accuracy
• Ability to read maps, directions, and use GPS navigation systems
• Knowledge of local attractions, landmarks, and routes
• Professional appearance and friendly demeanor
• Strong driving skills and road safety awareness

Working Conditions

• Ability to work shifts, including weekends, public holidays, and evenings
• Physically fit and capable of lifting luggage and standing for extended periods
• Flexible and willing to assist in other operational areas when required

Employment Equity

Preference may be given to suitably qualified candidates from designated groups in accordance with Employment Equity requirements and company policies.

Important Information

Shortlisted candidates may undergo reference checks and verification processes. If you do not receive feedback within one month after the closing date, please consider your application unsuccessful.

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